Booking Changes and Refunds
If your plans change, contact your booking advisor.
Submit a request
Use the WhatsApp, WeChat or email agreed at booking. Provide your order or contract reference, traveller name and requested change. Keep the correspondence and ask your advisor to confirm receipt and the applicable timing rules.
Change dates or replace a traveller
Request changes early. The booking materials allow requests to amend arrangements or replace a traveller, subject to review, three days before departure. Availability, named-ticket requirements, non-refundable transport costs and price differences still require confirmation. A replacement without an agency change fee does not waive supplier costs or price differences.
Cancellation charges
The recorded cancellation percentages below are calculated on the contract amount. Check the written conditions for your selected departure before confirming a booking.
| Cancellation timing | Charge as a share of contract amount |
|---|---|
| 15–29 days before departure | 50% |
| 1–14 days before departure | 70% |
| On the departure date | 85% |
Amounts paid and refund calculation
Your advisor will explain the calculation against the contract, request timing and amounts paid. Obtain written confirmation before paying of the rules for cancellation 30 or more days before departure and how advance payments relate to the percentages above. This page does not promise free cancellation or automatically add the advance payment to those charges.
Refund arrangements and special circumstances
Refund method, processing and receipt times, exchange rates and payment fees are explained for the actual payment arrangement. Operator cancellations, railway changes and external factors such as weather are handled separately from personal cancellations. Unused services and responsibilities are checked against the contract and applicable rules rather than automatically applying one formula.