Terms of Service
Understand how enquiries, bookings and travel arrangements work.
Who we are and what this page covers
This website is provided by Sichuan Panda Dudu International Travel Agency Co., Ltd. for information and enquiries about rail journeys and travel in China. Read it alongside your agreed travel contract, itinerary and cost breakdown for departure-specific services, payment and cancellation conditions.
Itineraries and services
Cabins, facilities, dining and medical support differ by train. Images and videos illustrate the named product. All routes include complimentary Chinese and English guiding without advance booking. Chengdu provides agreed reception, hotels and transport from airport arrival to the return flight; other products include ground reception and an additional hotel night. All return airfares are excluded.
Booking confirmation and travel documents
An enquiry contacts an advisor; it does not confirm a reservation or charge you online. Before booking, check traveller details, passport eligibility, cabin, departure, meeting point, cost breakdown and written contract. Visa documents, fees and assistance are discussed separately; assistance does not guarantee approval.
Prices and payment
Website prices are shown in CNY per person. A starting price applies to the stated package or cabin and is not a guarantee of availability at every departure. The receiving account, payment method, advance payment and balance deadline are specified in formal written confirmation and the contract. Online payment is not currently available on this website.
Room allocation and special requests
Check occupancy, berth allocation, room sharing, single supplements and ground hotels at confirmation. Tell your advisor about dietary, accessibility or other requests in advance; availability and any costs require written confirmation.
Changes, cancellations and railway adjustments
Submit change or cancellation requests through the booking channel and see Booking Changes and Refunds. Railway operations, weather or attraction access may affect an itinerary. We will discuss actual changes, alternatives and cost handling with you. Route maps are illustrations, not live train information.
Travel suitability, assistance and insurance
Consider the daily activities, altitude and ground transfers when assessing the itinerary. Discuss assistance needs during booking. Insurer, age conditions, cover and claims depend on the actual policy; onboard services do not replace medical care. A universal website age limit is not used to assess every traveller.
During the journey and feedback
Follow reasonable meeting and safety arrangements, respect local environments and cultures, and take care of personal belongings. For service concerns or difficulties, contact the crew or booking advisor promptly with the time, place and assistance needed.
Website content, external platforms and responsibilities
Train brands, images and some materials belong to their respective rights holders; their use here does not imply ownership of all rights. External platforms such as WhatsApp, WeChat, TikTok and Facebook have their own terms. Responsibilities and disputes are governed by applicable law and valid agreements; this page does not exclude responsibilities required by law.
Updates and contact
Updated 8 October 2026. Website updates do not by themselves change an existing confirmed booking. Contact us through the published WhatsApp, WeChat or email for arrangements, refunds or personal information requests.